Shipping Policy

At Timber & Mane, we are dedicated to delivering high-quality grooming products with a commitment to sustainability and ethical practices. Our shipping policy reflects our values and aims to ensure that your experience with us is seamless and satisfying.

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1. Order Processing

• Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

• Order Confirmation: You will receive an email confirmation once your order has been placed and another notification when your order has been shipped.

2. Shipping Rates and Delivery

• Domestic Shipping: We offer standard shipping to all addresses within the United States. Shipping rates are calculated at checkout based on the weight of your order and the destination.

• International Shipping: Currently, we are not offering international shipping. We hope to expand our reach in the future.

3. Delivery Times

• Standard Shipping: Typically, delivery takes 3-7 business days depending on your location. Please note that delivery times may vary during peak periods or due to unforeseen circumstances.

• Shipping Carrier: We use reliable carriers such as USPS, UPS, or FedEx to ensure your order arrives safely and on time.

4. Shipping Areas

• Domestic Shipping: We ship to all locations within the United States, including P.O. Boxes and APO/FPO addresses.

5. Shipping Costs

• Free Shipping: We offer free standard shipping on orders over $50 within the United States.

• Flat Rate Shipping: For orders under $50, a flat rate shipping fee will be applied based on the weight and destination of your package.

6. Order Tracking

• Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.

7. Shipping Issues

• Missing or Lost Packages: If you believe your package is missing or lost, please contact us at [your email address] within 14 days of the estimated delivery date. We will work with you and the carrier to resolve the issue.

• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work to resolve the issue and provide a replacement or refund.

8. Returns and Exchanges

• Returns: If you are not completely satisfied with your purchase, please refer to our [Return Policy] for information on how to return or exchange items.

**9. Sustainability Commitment

• We are committed to reducing our environmental impact. Our packaging is recyclable and biodegradable, and we strive to minimize waste in our shipping processes.

Thank you for choosing Timber & Mane. We are grateful for your support and are committed to providing you with exceptional grooming products while maintaining our dedication to quality and sustainability.
For any questions or concerns about shipping, please feel free to contact us at [your email address].
Timber & Mane Team