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Beard

Refund Policy

A legal disclaimer

Thank you for choosing Timber & Mane for your grooming needs. We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns and Refunds

Eligibility for Returns:

  • If you're not happy with our product, let us know and we'll make it right. Satisfaction Guaranteed.

Non-Returnable Items:​

  • Gift cards and promotional items are non-returnable and non-refundable.

Process for Returns:

  • To initiate a return, please contact our customer service team at fablindustry@gmail.com with your order number and reason for return.

  • We will provide instructions for returning your items. Please ensure that the items are securely packaged to avoid damage during return shipping.

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Exchanges

Eligibility for Exchanges:

  • Exchanges are only available for damaged or defective items. If you receive a damaged or defective product, please contact us within 7 days of receiving the item.

Process for Exchanges:

  • Contact our customer service team at fablindustry@gmail.com with your order number and details about the damaged or defective product.

  • We will provide instructions for returning the defective item and will send a replacement at no additional cost.

Cancellations

Order Cancellations:

  • Orders can be canceled within 1 hour of placing the order. Please contact our customer service team immediately if you wish to cancel your order.

  • Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return or exchange, please reach out to us:

Changes to the Refund Policy

Timber & Mane reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the revised policy.
Thank you for your support and for being a valued part of the Timber & Mane family.

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